How a Vancouver Law Firm Reduced IT Downtime by 85%
The Challenge
Morrison & Associates, a mid-size Vancouver law firm, was losing an average of 12 hours per month to IT issues. Their single in-house IT person was overwhelmed, response times averaged 4+ hours, and attorneys were missing billing targets due to system downtime. A near-miss ransomware incident was the final wake-up call.
Our Solution
Click One MSP deployed a complete managed IT solution: 24/7 proactive monitoring, unlimited help desk support, endpoint detection and response (EDR), and Microsoft 365 optimization. The firm was fully onboarded in 5 business days with zero disruption to active cases.
The Results
Within 90 days, unplanned downtime dropped from 12 hours/month to under 2 hours. Response times went from 4+ hours to under 12 minutes. The firm recovered an estimated 480 billable hours per year and eliminated the $135,000 annual cost of their in-house IT position.
“Switching to Click One MSP was the best operational decision we made this year. Our attorneys are billing more, our data is secure, and I no longer get midnight calls about server crashes.”
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